Shipping & Delivery

Delivery Times

Please note the delivery times provided below are an estimate only and can vary throughout the year depending on border closures, courier capacity, and shipping location. Wherever there are significant or unexpected delays our customer service team will notify you by email.

Customers in Metro areas on the East Coast will generally receive their order within in 1-3 business days. The rest of Australia will generally receive their orders within 3-14 business days. If you would like an exact estimated time of arrival, don’t hesitate to contact us!

State	Metro	Rural
NSW	1 - 3 business days	3 – 8 business days
QLD	2 - 5 business days	3 – 10 business days
NT	3 – 14 business days	5 – 14 business days
WA	4 – 14 business days	5 – 14 business days
SA	2 - 5 business days	3 – 10 business days
VIC	2 – 4 business days	3 – 8 business days
TAS	3 – 7 business days	5 – 10 business days

Surfboards are shipped with Aramex or Startrack Express, depending on your postcode and the size of the board. Startrack Express can deliver boards to most areas within Australia within 2 – 8 business days.

Shipping Costs:

Australia*
Order	Shipping Costs
Orders under $99	$9.95 flat rate with Aramex
	$12.95 flat rate with Australia Post (recommended for PO Boxes, or rural areas)
	$18.99 Express Shipping with Australia Post

Orders over $99	Free Shipping (excludes surfboards & SUPs over 7’0)
Surfboards over 7’0	Cost calculated at checkout (by Postcode). Please email us at contact@naturalnecessity.com.au for a quote or more information.
*Please note we cannot ship surfboards or SUP’s to PO Boxes.
International*
New Zealand	$24.95 Airmail International (No surfboards or SUPs)
Canada, France, Germany, United Kingdom, Spain, Japan, United States	$60 (No Surfboards or SUPS)
Country not listed?	Please email us for a quote and more information for shipping to any destination not listed at contact@naturalnecessity.com.au
*We are unable to ship surfboards and SUPs outside of Australia. We do not cover the cost of returns or exchanges for international orders, unless the item is faulty or we have made an error with your order.

Is your parcel late, or missing?

If your item has been delayed more than 3 - 5 business days past it's expected delivery date, we can submit a parcel enquiry with the postal service to request an update on its location and ETA. Please email our customer service team at contact@naturalnecessity.com.au with your order number to request a parcel enquiry. Alternatively parcel enquiries can be submitted through the following links, all you will need is the tracking number;

Parcel enquiries can be submitted to Fastway through this link.

Parcel enquiries can be submitted to Australia Post through this link.

Parcel enquiries can be submitted for Startrack Express through this link.

Packaging and Surfboard Delivery Conditions

Parcels are packaged in Hero Packaging, which are compostable and made from plant-based materials. They look and feel like plastic and are just as sturdy as plastic satchels. To read more about Hero Packaging click here.

Surfboards are packed using recycled packaging and boxes. We take great care in packing boards, to ensure they arrive in brand new condition to you. Typically this involves a thick foam or several layers of bubble wrap around the boards, with extra wrapping and protection on the most commonly damaged areas – the rails and nose and tail of the board.

We also use thick Styrofoam as a buffer at the top and bottom of boards. Boards are clearly marked as fragile with bright orange fragile tape, and we flag the contents to our couriers to ensure extra care is taken wherever possible to prevent damage.

If your surfboard arrives damaged please notify us by email (contact@naturalnecessity.com.au) as soon as possible, and include pictures of the damage. We offer several options for damaged boards, and our customer service team is always happy to help sort out these issues as they arise.