Returns

• Visit our returns centre
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with a prepaid return label and shipping instructions
• Surfboards and bulky items are reviewed by our team and return freight is quoted before anything is booked

Returns are lodged through our returns centre, which provides a prepaid return label. A flat fee is deducted from your refund or credit:

• Exchange: $9.95
• Store credit: $12.95
• Refund to original payment method: $14.95

There is no fee if the item is faulty, damaged or we sent the wrong item.

Surfboards and bulky items can't use the standard return label. The flat fee doesn't apply to these items, instead we will send you a return freight quote.

• Within 30 days from the date of delivery
• In unused and resellable condition
• In the original packaging (where applicable) with all the tags intact

For discounted items, see below

• Gift cards
• Discounted items (30% off or more)
• Garments that have been worn/missing tags/washed/altered
• Swimwear missing hygiene sticker (where applicable)
• Boards that have been ridden
• Boards with a tailpad
• Items with damage reported 48 hours after delivery
• Items outside the 30 day return guidelines
• Items or there packaging which have sticky tape or postage stickers attached

• If the purchased product is faulty, reach out to us within 48 hours of the delivered date.

We allow the exchange of purchased items for available variants/products. Once the exchange request is approved, the replaced item will be shipped to you.

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

Once your return request is approved you will be emailed a prepaid return label and instructions. For surfboards and bulky items we will review your request and send you a return freight quote first.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

If you have any queries regarding return or refund, reach out to us at contact@naturalnecessity.com.au.
We accept exchanges and refunds up to 30 days from date of delivery for full price items.
A flat return fee applies (exchange $9.95, store credit $12.95, refund $14.95), unless we are at fault, e.g. item is damaged, faulty, or wrong item has been sent. Return freight for surfboards and bulky items is quoted separately.
No refunds or returns are offered on sale items, unless you have received the wrong item.

We accept exchanges and refunds up to 30 days from date of delivery for full price items. For all Returns and Refunds we require the following:

• Return lodged through our returns centre
• Item in the same condition you received it, with all tags and hygiene stickers (only applicable to swimwear) intact
• Items must not have been worn, washed or altered in any way
• Returns posted within 30 days of delivery

Our returns centre provides a prepaid return label, and a flat return fee is deducted from your refund or credit: $9.95 for an exchange, $12.95 for store credit, or $14.95 for a refund to your original payment method. We are happy to ship your exchange back to you for free. Shipping costs are not refundable on full price and sale items. Natural Necessity prides its self on customer satisfaction, if you have any enquiries during this process please contact us.

Natural Necessity Surf Shop will happily exchange or refund bulky items with the following criteria:

• Within 30 days from delivery date
• Return lodged through our returns centre
• With the surfboard unridden and in the same condition as it was when we sent it
• With the board sent back in the wrapping & box it was sent to you in, with any included fins enclosed
• The customer must pay the return freight, which we will quote

Surfboards and bulky items can't use our standard return label. Once you lodge your return we will review it and send you a return freight quote before anything is booked. The flat return fee doesn't apply to these items.

Bulky items include but isn't limited to surfboards, SUPs, Boardbags, Skateboards, Bodyboards, Beachshades.

Refunds are not offered for items discounted by 30% or more, exchanges or a store credit are available on sale items, for details please contact us.
Conditions for exchanges on sale items:

• Flat return fee applies: $9.95 for an exchange or $12.95 for store credit
• Return lodged through our returns centre
• Item in the same condition you received it, with all tags and hygiene stickers (only applicable to swimwear) intact
• Items must not have been worn, washed or altered in any way
• Returns posted within 30 days of delivery

For standard size items please follow the steps above for a regular return. For bulky items (surfboards) we recommend contacting us first via the contact page, so we can assess the problem. If the item is damaged or faulty there is no return fee and we will cover the return shipping.

Faults are assessed by Natural Necessity, and by the brand where a warranty assessment is needed. This does not affect your rights under the Australian Consumer Law.

Please note with all surfboard/SUP purchases we are not liable or at fault for the placement and colour of logos as they can vary from board to board. Due to the nature of surfboard production, most surfboards are hand finished, resulting in slight variations in placement of decals, colours and resin. We always strive to use the most accurate depiction of boards available.