Frequently asked questions about returns, refunds, and exchanges. To initiate a return, exchange or refund, visit our returns centre here.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for available variants/products. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org. We accept exchanges and refunds up to 30 days from date of delivery for full price items. Postage for returns and exchanges is not covered by Natural Necessity, unless we are at fault, e.g. item is damaged, faulty, or wrong item has been sent. No refunds or returns are offered on sale items, unless you have received the wrong item.
STANDARD SIZE ITEMS (See below for Boards)
We accept exchanges and refunds up to 30 days from date of delivery for full price items. For all Returns and Refunds we require the following:
To process returns quickly and for security, we highly recommend returns are sent with tracked postage. Natural Necessity is not liable for any lost or damaged returns parcels. We are happy to ship your exchange back to you for free, but customers are responsible for shipping costs to Natural Necessity. Shipping costs are not refundable on full price and sale items. Natural Necessity prides its self on customer satisfaction, if you have any enquiries during this process please contact us.
ADDRESS FOR RETURNS:
Attn: Online Return
115 Fern St, Gerringong, NSW, 2534.
BULKY ITEMS (Surfboards, Paddle boards etc.)
Natural Necessity Surf Shop will happily exchange or refund surfboards in the following instances:
Surfboards can be difficult to ship, so please contact us for help.
Refunds are not offered for discounted items, exchanges or a store credit are available on sale items, for details please contact us.
Conditions for exchanges on sale items:
FAULTY OR DAMAGED ITEMS
For standard size items please follow the steps above for a regular return. For bulky items (surfboards) we recommend contacting us first via the contact page, so we can assess the problem. If the item is indeed damaged or faulty we will cover shipping costs returns.
Please note with all surfboard/SUP purchases we are not liable or at fault for the placement and colour of logos as they can vary from board to board. Due to the nature of surfboard production, most surfboards are hand finished, resulting in slight variations in placement of decals, colours and resin. We always strive to use the most accurate depiction of boards available.