OUT OF STOCK ITEMS There may be occasions (mostly with Surfboards) where a customer may purchase a product that is temporarily out of stock. In this case we shall contact the customer immediately to give an estimated time delivery time. If the customer is happy to wait for the stock to become available, we will usually issue a deal for any inconvenience! On the occasion that the customer does not wish to wait for the item to be restocked, we will refund the purchase immediately.
RETURNS We accept exchanges and refunds* on all full priced items (no refunds on sale items), providing the following requirements are met:
1. The item/s must be in original condition, with all tags remaining in place, including the hygiene seal. 2. Item/s must not have been worn, washed or altered in any way. 3. Refunds will be issued excluding the original shipping cost. 4. Customers have 30 days from the date of purchase to request a refund/exchange.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do keep a record of the IP addresses from which users access our site as part of the normal Web site logging process, and specifically in relation to system errors or where you have provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
SECURITY POLICY When purchasing from this web site your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre using the details on our contact page.