FAQs

Simply, create a Natural Necessity customer accounthereand you will automatically become part of our program. Or you can join by using our loyalty program widget 'Check Rewards' on the bottom of your screen.  

Earn 1 point for every $1 you spend online or in-store*. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards.

To earn points on purchases you have to be logged in to your account (won't work on guest accounts).   

Occasionally there can be a 30-60 min delay on receiving codes. Please ensure you provide the correct email and check your spam inbox, as sometimes our emails can end up in there! If it's been more than 60 mins and you've checked your spam inbox please send us an email at contact@naturalnecessity.com.au using the same email you've signed up to our loyalty program with. 

You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. Or if you would like to use your reward in-store, just let one of our staff know at the counter.